How Personal Touch Will Grow Your Business

How many times have you read about the importance of personal touch in business? Sure, it sounds sophisticated, but what does it mean and how do you apply it to business? Committed entrepreneurs struggle with answering these questions and are hesitant to verbalize...

How Client Retention Contributes To The Greater Good

If you were to ask an entrepreneur what keeps her up at night, there’s a good chance she’s worried about attracting new clients. Client retention and referrals takes a back seat to the bright and shiny new client. We all know repeat business is the low hanging fruit...

Why Unhappy Customers Cost More Than You Think

As customers, we’ve all experienced lousy products and services. Most of us shrug it off and vow never to buy from that company again. Yet there’s a special few who go the extra mile in getting their revenge. If you’ve shared your bad experience with...
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